Frequently Asked Questions
Everything you need to know about the ultimate beauty sleep.
What makes slipsilk™ different from standard silk?
Slipsilk™ is specially-commissioned and made to our exacting standards, developed and refined over ten years to provide the ultimate combination of shine, thickness, softness and durability. We use the highest grade (6A) long fiber mulberry silk, with a thickness of 22 momme and enforce the strictest quality guidelines, including non-toxic dyes.
How do I care for my Slip® silk pillowcase?
To maintain the quality of your silk, we recommend machine washing on a cool, delicate cycle using a pH neutral liquid detergent. You can also hand wash. Always air dry your silk products in the shade; do not tumble dry.
What is your return policy?
We offer a 30-day return policy for items purchased directly from our website. Items must be returned in their original, unopened packaging and in a resalable condition due to hygiene reasons.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
Are Slip® products hypoallergenic?
Yes, silk is naturally hypoallergenic and resistant to dust mites, making it an ideal choice for those with sensitive skin or allergies.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard domestic shipping usually takes 3-7 business days, while international shipping can take 7-14 business days depending on customs processing.